We guarantee satisfaction – 100% of the time.

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. If a gift arrives damaged or there is a discrepancy Gift Baskets.net will make every effort to resolve the issue in a timely manner and to your satisfaction. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund.

If you are not satisfied with something, please send it back within 7 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.


In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the bill and the member will be charged a 20% restocking fee.